Posts Tagged ‘notebook’
As a long time computer technician and long time geek it always makes me crazy when someone brings their dell to me to repair because they can’t understand their indian tech support guy. It’s not that they can’t understand him, I deal with a great many of these semi coherent non native english speaking tech people and it never gets any easier.
All your support are belong to us !
What sends me crazy is the fact that they buy the product and then seem to believe that as an IT professional I am duty bound to help them out. Not only do they impress upon me that for some reason I am going to help support their product that was bought from another company, I should also be thankful they brought me the work at all since I’m such an unreasonably expensive service. Do you see the full stop, I put that there to make you think about the last line. So they buy an under priced product from a company that does not support their own customers then deem it necessary to belittle my position and the business for whom I work because they believe I am not worth the modest labour charge. Is my position as an experience computer technician and passionate geek not worth a measly thirty dollars when it comes to teaching you how to open your email ?
Let’s put this into some kind of perspective.
Dell for instance, sells laptop and pc’s at prices no sane technical computer store can match. I’m not going to belittle the quality of the Dell product since I have in fact owned two dell systems and been very happy with both however I will happily belittle their service. Read the rest of this entry »
